Service Line Warranty Program

Exterior Water Service Line Coverage:

- A leaking or broken exterior water service line can be expensive to replace. Many homeowners aren't aware that they own their water service line and will have to pay for any repairs. The exterior water service line - from the City's watermain to the internal plumbing inside your home - is your responsibility.

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Exterior Sanitary Sewer Line Coverage:

- Exterior Sewer Line Coverage protects you from the expense of a covered repair or replacement of your exterior sewer line from the external wall of your home up to the City's sewer main, up to the benefit amount ($8,500).

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Interior Plumbing and Drainage Coverage

Plumbing repair or replacement inside the home, for which customers have sole responsibility that is damaged due to normal wear and tear. Blocked or leaking interior water supply or drainage system pipes that carry fresh or drinkable water and wastewater, up to the benefit amount ($3,000).

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Water Heater Coverage:

Covers in-home water heater repair or replacement. An unexpected water heater breakdown can disrupt your daily routine.

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Service Line Warranties of America (SLWA) by HomeServe, is offering a program in the City of Niles that can help protect customers from the unexpected expense and inconvenience of emergency repairs to the systems in their homes. Many times, homeowners are unaware of their responsibility for the repairs to these systems in and around their home. That’s why SLWA offers optional and affordable programs that can help provide peace of mind.

The program is OPT-IN and residents can choose between any of the following warranty plans:

To learn more or ask questions about the program:

SWLA Website: www.slwofa.com

SWLA Phone Number: 1-844-257-8795

HOW IT WORKS:

Contact SLWA 24/7 If you have a problem, a repair hotline representative is available to take your call 24/7 to help schedule an appointment.

NLWA SENDS A TECHNICIAN:

When you need to make a claim. SLWA will send a local licensed technician right to your doorstep to handle all your covered repairs.

GET THUMBS UP SERVICE:

SLWA’s local, licensed and insured professionals deliver quality service to its customers. The result is a big thumbs up for the repair work.

This program is backed by the National League of Cities and is supported by the City of Niles. The City of Niles encourages all residents to explore the program options.

2025 SLWA Quick Start Guide